Support and product guidance
Help Center
Clear instructions for using ALTABRIG Tools, understanding plans, privacy and common problems.
Browse Help topics
16 articles
Getting started with ALTABRIG Tools
Learn what ALTABRIG Tools does, how to choose a tool and where to find your account limits.
Accounts, plans and usage limits
Understand ALTABRIG account states, plan differences, usage limits and billing navigation.
How to compress a PDF
Reduce one PDF safely, follow capacity-aware processing, compare real file sizes and review the downloaded result.
Organize, merge and split PDF pages
Use PDF Workspace to inspect, reorder, rotate, merge, split, extract and delete pages while preserving a reviewable source workflow.
Create a fillable PDF form
Normalize a supported source, add or detect real interactive fields, preview the form and export a genuine AcroForm PDF.
Enhance scanned PDFs with OCR
Restore scanned pages deterministically, correct full-page multilingual OCR text, and export separate PDF and document outputs.
Anonymize and redact sensitive documents
Review local findings, place manual redactions and export a separately verified sanitized PDF or image.
Extract structured data with source evidence
Extract fields and tables from PDF, images, and DOCX, review confidence and exact source evidence, then export deterministic XLSX, CSV, or JSON.
Resize an image predictably
Resize JPG, PNG and WebP images by pixels, percentage or preset with explicit Fit, Fill and Stretch behavior.
Compress an image with honest size reporting
Reduce JPG, PNG or WebP bytes without resizing and compare the real input, output and percentage change.
Convert JPG, PNG and WebP images
Convert among JPG, PNG and WebP while preserving dimensions and handling JPEG transparency predictably.
Compare document versions
Compare supported same-format and cross-format document pairs and review text, structure, metadata and visual evidence.
Inspect and clean Office metadata
Inspect DOCX, XLSX and PPTX metadata, review hidden-content findings and apply only supported validated changes.
Transcribe and review audio or video
Create an editable speaker-aware transcript, review timestamps and revisions, run optional analysis and export professional formats.
Privacy and file handling in ALTABRIG Tools
Understand browser-local and server-processed workflows and find the accepted Privacy Policy.
Troubleshooting ALTABRIG Tools
Troubleshoot upload, processing, browser, sign-in and usage-limit problems with a safe checklist.
Find clear, practical instructions for ALTABRIG Tools. Start with the topic that matches what you are trying to do, or use the Help search/filter to narrow the list.
ALTABRIG Tools brings document and productivity tools into one workspace. Help content is organized around the product itself: how to start, how each tool works, what account and plan differences mean, how files are handled, and what to try when something goes wrong.
Start here
Getting started
New to ALTABRIG Tools? Learn how to choose a tool, when an account is needed, where to see usage and limits, and where your results appear.
Go to: /help/getting-started
Accounts, plans and usage limits
Understand Guest, Registered Free, Pro and Pro Plus, where to compare current plan details, and where signed-in users can see their own usage.
Go to: /help/account-and-plans
Help by tool
Compress PDF
Reduce PDF file size, download the result, and understand why some files compress more than others.
Go to: /help/compress-pdf
PDF Workspace
Open and review PDFs, move through pages, use Continuous view, and understand how the Pages panel tracks your position in the document.
Go to: /help/pdf-workspace
Document Compare
Compare two supported versions of a document, review detected changes and understand the difference between textual and visual comparison evidence.
Go to: /help/document-compare
Office Metadata
Inspect metadata in supported Office files, including common document properties and change-related information where available.
Go to: /help/office-metadata
Transcribe
Submit supported audio or video for transcription, review transcript output, understand speaker segments and handle common retry situations.
Go to: /help/transcribe
Privacy and troubleshooting
Privacy & security
Learn the difference between browser-local and server-processed workflows where applicable and find the accepted Privacy Policy for the full legal information.
Go to: /help/privacy-security
Troubleshooting
Use one consistent checklist for failed uploads, unsupported files, processing errors, browser problems, sign-in issues and usage-limit messages.
Go to: /help/troubleshooting
Popular questions
- Do I need an account?
- What is the difference between Registered Free, Pro and Pro Plus?
- Where can I see my current usage?
- What happens to uploaded files?
- Why did my PDF compress only a little?
- Why can PDF and DOCX comparison results look different?
- What can metadata reveal?
- What does speaker detection actually mean?
Still need help?
If the Help Center does not answer the problem, use the existing Contact route. Do not publish response-time guarantees or support channels that are not already part of the accepted product.
Related
Common questions
Frequently asked questions
General
What is ALTABRIG Tools?
ALTABRIG Tools is a workspace for practical document and productivity tools, including supported PDF, document-comparison, Office-metadata and transcription workflows.
Who is ALTABRIG Tools for?
It is for people who need practical ways to work with documents and recordings. Exact tools and limits depend on account state and plan.
Do I need an account?
Not for every supported action. Guest access is limited. Other tools require at least Registered Free. Use current product authorization and the canonical plan matrix as source of truth.
Which tools are available?
Use the current Tools catalogue. The initial Help set covers Compress PDF, PDF Workspace, Document Compare, Office Metadata and Transcribe.
Can I use ALTABRIG on mobile?
Use the mobile layouts supported by the current product. Some complex document workflows may be more comfortable on a larger screen; do not promise a desktop-identical mobile experience.
Where do I see my limits?
Signed-in users can open Usage & limits. Public plan differences are also shown on Pricing.
Plans
What is Registered Free?
Registered Free is the signed-in free account state. It provides the tools and lower free limits defined by the canonical plan matrix.
What is the difference between Pro and Pro Plus?
Both are paid plans. Pro Plus raises selected quotas and limits beyond Pro where the canonical plan matrix defines a difference.
| Plan | Price | Account | Available tools |
|---|---|---|---|
| Guest Free | Free | Not required | Compress PDF |
| Registered Free | Free | Required | Document Compare, Compress PDF, PDF Workspace, Create Fillable PDF, Resize Image, Compress Image, Convert Image, Enhance PDF, Anonymize & Redact, Office Metadata, Extract Data, Transcribe, Document to Markdown |
| Pro | €5.99/month · €49/year | Required | Document Compare, Compress PDF, PDF Workspace, Create Fillable PDF, Resize Image, Compress Image, Convert Image, Enhance PDF, Anonymize & Redact, Office Metadata, Extract Data, Transcribe, Document to Markdown |
| Pro Plus | €9.99/month · €79/year | Required | Document Compare, Compress PDF, PDF Workspace, Create Fillable PDF, Resize Image, Compress Image, Convert Image, Enhance PDF, Anonymize & Redact, Office Metadata, Extract Data, Transcribe, Document to Markdown |
Do annual subscriptions have different limits?
Use the current canonical rule. At package preparation time, annual billing uses the same rights and limits as monthly billing while changing the yearly price total. Do not hard-code this if later APOS authority changes it.
What happens when I reach a usage limit?
The product should block additional work that exceeds the current quota and explain the applicable limit. The right next step depends on the tool and limit type.
Can I change my plan?
Use current Pricing and Plan & billing flows. Local test environments may disable real billing.
Files and privacy
What happens to uploaded files?
It depends on the tool. Some actions can be browser-local; other workflows require server processing. See Privacy & Security and the accepted Privacy Policy.
How long are results retained?
Retention depends on workflow and plan. Render current values from canonical product authority.
Are browser-local files uploaded?
A browser-local action does not require server processing for that action, but the same module can invoke separate server tools. Do not generalize one local action to the whole product.
Where can I read the Privacy Policy?
Should I upload confidential documents?
Only upload content you are permitted to process and that is appropriate for the service. Review the Privacy Policy and your own obligations before processing sensitive information.
Compress PDF
Why did my PDF compress only slightly?
It may already be optimized or contain content that cannot be reduced much without a trade-off.
Will compression reduce quality?
It can, depending on the current compression workflow and source. Always review the result.
Can I compress scanned PDFs?
If the current tool accepts the file as a valid PDF input, it can be submitted. Reduction depends on scan/image encoding.
Why was my PDF rejected?
Check file validity, current size limit, file count, supported input and usage quota.
PDF Workspace
What is Continuous view?
Continuous view lays pages out vertically so you can review the document by scrolling. It is the accepted current default.
How do page thumbnails follow the document?
The current page selection in the Pages panel should track the page being viewed and keep that thumbnail visible where needed.
How many documents can I open?
| Plan | Shared actions | Effective input | Transcribe | Priority |
|---|---|---|---|---|
| Guest Free | Processing denied | — | — | — |
| Registered Free | 5 credits / rolling 24 hours | 30 MB/action | Uses the shared action pool | standard |
| Pro | Unlimited standard actions | 200 MB/action | Uses the shared action pool | priority |
| Pro Plus | Unlimited standard actions | 500 MB/action | Uses the shared action pool | highest |
What happens when I refresh?
Do not promise persistence beyond the current implementation. Browser-local state and persisted server state are different.
Document Compare
Can I compare PDF and DOCX?
Only if the current product explicitly supports that pairing. Individual format support does not automatically mean cross-format pairing is supported.
What do highlighted PDF regions mean?
They show areas where visual comparison detected a change. They do not determine legal or semantic importance.
Can Document Compare tell me which legal change matters most?
No. It can help locate differences; legal significance requires human judgment.
Why can formatting changes appear as differences?
Layout, formatting, pagination and rendering can change visible output even when meaning is similar.
Office Metadata
What is metadata?
Metadata is information stored with a file about the document itself, such as properties, author-like fields or review-related information where present.
Can metadata reveal personal information?
Yes. It can contain names or other information a user may not expect to share.
Can I edit metadata?
Use only edit controls supported by the current product and keep an original before changing an important file.
What are Track Changes and Comments counts?
They indicate review-related content where supported. A count does not explain the importance of each item.
Transcribe
How accurate is transcription?
Accuracy varies with recording quality, language, speech clarity, noise and overlap. Important transcripts should be reviewed.
What is speaker detection?
It groups speech into speaker segments. It does not prove a speaker's real-world identity.
Can I transcribe video?
Only input formats shown by the current product should be described as supported.
Why did transcription fail?
Check input support, duration, plan limits, recording readability and current retry guidance.
Should I manually review a transcript?
Yes, especially before using it for important business, contractual or legal decisions.
Troubleshooting
Why is my upload failing?
Check format, size, file count and current limits before retrying.
Why is processing taking longer?
Large or complex inputs can take longer. Avoid repeated submissions while a job is still active.
What browser should I use?
Use a current browser supported by the product. Do not publish a version list unless it is maintained as product authority.
What should I do before contacting support?
Record the tool, attempted action and user-facing error. Do not send passwords, secret keys or confidential files unnecessarily.