Contact channels
General and business enquiries
Questions about ALTABRIG Tools, commercial matters, the website or where to direct a request.
Technical support
Problems signing in, processing a PDF, downloading a result or using an account.
Billing and subscriptions
Invoices, subscription status, cancellation, duplicate charges or refunds.
Privacy and personal data enquiries
Access, correction, deletion, objection or another data-protection request.
Legal notices
Formal notices, consumer complaints and dispute-resolution correspondence.
Not sure where to start?
Send the request to general support and we will route it to the appropriate function.
Before contacting us
- Use the email address connected to your account where possible.
- Include the relevant date, plan, browser, error message and ALTABRIG job or transaction reference if available.
- For billing questions, include the Stripe receipt or transaction reference—not a full card number or security code.
- Do not attach the original PDF unless support specifically asks for a safe, minimised example and you have the right to share it.
How we handle enquiries
We aim to respond within a reasonable time, depending on the nature and complexity of the enquiry. We do not promise an immediate response. Privacy, consumer and other statutory requests are handled within the deadlines required by applicable law.
We may ask for additional information to verify identity, locate an account or understand a technical issue. Support will never ask for your password or complete payment-card details.
Company information
- Service name
- ALTABRIG Tools
- Legal name
- SIA “ALTABRIG”
- Registration number
- 40203471961
- Registered address
- Robežu iela 27, Aizpute, Dienvidkurzemes novads, LV-3456, Latvia
- VAT status
- ALTABRIG is not registered for value added tax.
- General email
- info@altabrig.com
- Technical support
- support@altabrig.com
Privacy and terms
Read how personal data is handled in our Privacy Policy and the rules governing the service in our Terms of Service.